Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
There may be potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
|
Shipping option |
Estimated delivery time |
Price |
|
Standard Shipping |
3 to 5 business days |
$5.95 |
|
Expedited Shipping |
2 to 3 business days |
$9.95 |
|
Free Shipping over $100 |
3 to 5 business days |
Free |
In-store pickup
You can skip the shipping fees with free local pickup at our store in the Village at Grand Traverse Commons. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10 am to 6 pm Monday through Saturday, and 10 am to 3 pm on Sunday. Please have your order confirmation email with you when you come.
International Shipping
We offer $19.95 flat rate shipping for international orders.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. High Five Threads is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept exchanges up to 30 days after delivery, if the item is unused and in its original condition, and we will issue store credit for the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at [email protected].